RETURN POLICY
ALLOWABLE PERIOD
Choitek will accept returns on a very limited basis. Choitek only accepts returns on new, unopened merchandise within thirty (30) calendar days from the day of Customer's receipt of merchandise ("Allowable Period"), subject to a 10% restocking fee. Any refurbished merchandise sales are final and no returns will be accepted. This "Allowable Period" may not reflect the return policies of our authorized third-party financing partners. If a Customer is returning a Product leased through Affirm, returns will only be accepted within fourteen (14) calendar days from the date of Customer's receipt of merchandise. This “Allowable Period” may not reflect the return policies of our authorized resellers. If a Customer is returning a Product purchased through an authorized reseller, Customer must return Product to where Product was originally purchased. Choitek may not accept returns and refunds on Products purchased through authorized resellers.
PROCESS
In order for Refund to be valid; (I) notification must be made before the end of the “Allowable Period”, as defined above; (ii) must accompany customer logs and/or any other documentation if requested by Choitek; (iii) must be substantiated with the original proof of purchase from Choitek, including the serial name or number of the Product(s); (iv) required RMA or Return Merchandise Authorization must be obtained for a return of Product via contact with our customer service; (vi) Product was newly manufactured on the date of purchase and not sold as used or refurbished. Customer shall arrange to have the return shipped back to Choitek. If a Product consists of several parts, Customer must return all parts of the Product in order to obtain a refund. Products returned must be received by Choitek in a "resalable condition". "Resalable condition" means the Product has no sign of: use, wear and tear, cosmetic damage, or any other damage.
PACKAGING
Customer must keep the original packaging and use it to repack a Product for return. If Customer does not keep the original packaging, Choitek is not responsible for any shipping damages that may occur on the travel back to Choitek.
UNAUTHORIZED RETURNS
Any return made by Customer without a written return authorization from Choitek will be considered an unauthorized return ("Unauthorized Return"). Unauthorized Returns will not be subject to a refund or credit by Choitek. Customer has the sole responsibility to arrange shipment of the Unauthorized Return from Choitek back to Customer. Customer assumes all shipping and handling charges for any Unauthorized Return.
Choitek will accept returns on a very limited basis. Choitek only accepts returns on new, unopened merchandise within thirty (30) calendar days from the day of Customer's receipt of merchandise ("Allowable Period"), subject to a 10% restocking fee. Any refurbished merchandise sales are final and no returns will be accepted. This "Allowable Period" may not reflect the return policies of our authorized third-party financing partners. If a Customer is returning a Product leased through Affirm, returns will only be accepted within fourteen (14) calendar days from the date of Customer's receipt of merchandise. This “Allowable Period” may not reflect the return policies of our authorized resellers. If a Customer is returning a Product purchased through an authorized reseller, Customer must return Product to where Product was originally purchased. Choitek may not accept returns and refunds on Products purchased through authorized resellers.
PROCESS
In order for Refund to be valid; (I) notification must be made before the end of the “Allowable Period”, as defined above; (ii) must accompany customer logs and/or any other documentation if requested by Choitek; (iii) must be substantiated with the original proof of purchase from Choitek, including the serial name or number of the Product(s); (iv) required RMA or Return Merchandise Authorization must be obtained for a return of Product via contact with our customer service; (vi) Product was newly manufactured on the date of purchase and not sold as used or refurbished. Customer shall arrange to have the return shipped back to Choitek. If a Product consists of several parts, Customer must return all parts of the Product in order to obtain a refund. Products returned must be received by Choitek in a "resalable condition". "Resalable condition" means the Product has no sign of: use, wear and tear, cosmetic damage, or any other damage.
PACKAGING
Customer must keep the original packaging and use it to repack a Product for return. If Customer does not keep the original packaging, Choitek is not responsible for any shipping damages that may occur on the travel back to Choitek.
UNAUTHORIZED RETURNS
Any return made by Customer without a written return authorization from Choitek will be considered an unauthorized return ("Unauthorized Return"). Unauthorized Returns will not be subject to a refund or credit by Choitek. Customer has the sole responsibility to arrange shipment of the Unauthorized Return from Choitek back to Customer. Customer assumes all shipping and handling charges for any Unauthorized Return.
